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LaserShield® Home Alarm Frequently Asked Questions

The LaserShield Wireless Home Alarm Security System is a family of innovative, easy to use, low-cost, security system products. LaserShield is ideal for rental homes, apartments, townhomes and condos, and is a perfect security solution for college dormitories, retail stores, offices, boats, recreational vehicles and more.

LaserShield is quick, easy and affordable:

  • No long term monitoring contracts - go month to month
  • Wireless - no complex installation in your home or office
  • Works with your existing phone service including digital voice (VoIP) lines - unlike other alarm monitoring systems
  • Easy to turn on and off - use the easy key fob, or call into the system remotely if you forget

Click here to view our LaserShield Alarm Product Demo.

The following are questions and answers that will help you determine that the LaserShield Security System is right for you.

For further questions, please contact our Customer Support Team directly at 800-252-7655 or e-mail us at ContactUs@LaserShieldDirect.com. We look forward to assisting you.


SET UP QUESTIONS

How do I set the system up when it arrives?
How complicated is the programming?
Where do I place the unit?
I have lots of bedrooms or office suites. How many LaserShield Systems do I need?
Will the system still work if there is a pet in the house?
Do I need a dedicated phone line for my LaserShield system?
Can the Laser Shield system be used when the resident is home?

MONITORING

Can I operate LaserShield with only the alarm or do I have to pay for monthly monitoring?
How will I be billed, and how much does it cost?
How quickly is the owner notified with Laser Shield?
What information do I have to provide to the alarm company to activate my account?
When the LaserShield activates whom does it call?
Will I be charged for a toll call when the LaserShield sends a signal to the monitoring station?
Can the alarm be used while I am at home?
Who provides the monitoring service?

EXPANDING THE SYSTEM

Can a user buy more keychain remotes and wireless units?
What if I move or relocate?

GENERAL QUESTIONS

How does LaserShield compare to other alarms?
Have their been other do-it-yourselfer alarm systems on the market before?
What is the redundancy of the system?
I live in an apartment. Do I need to notify my landlord that I have an alarm?
What happens if I am away on vacation and a door or window is broken?
What if power is lost to my unit?
How do I test the alarm?
Will the LaserShield System work with my answering machine?
What are the features for the seeing and hearing impaired?
What if I lose my remote arm/disarm control?
What if my child or someone accidentally triggers the alarm or panic button?

RETURN POLICY

What if I want to return the system?


 

SET UP QUESTIONS

How do I set the system up when it arrives?

It is amazingly easy, your LaserShield system sets up in 3 easy steps:

1. Plug the Master Alarm Unit into an AC power outlet

2. Turn on the power

3. With the touch of a button, link the key chain remote and infra-red Wireless Detection Unit

4. Optional: Activate the optional 24-7 Monitoring and Police notification service over the web in minutes or by fax or mail.

How complicated is the programming?

Press a couple of buttons on the remote, nothing more. No complicated coding, no programming of keypad. People have trouble programming their VCRs. Keypad alarm systems make them crazy. Laser Shield does away with all that.

Where do I place the unit?

A LaserShield unit covers a 35 by 35 foot area to detect motion. Ideally units should be placed in a corner to cover the main entrance and floor space. The coverage area spans out 110 degrees from wherever the unit is placed. Typically, whatever you can see from this position, the LaserShield can see. An indicator light illuminates when the LaserShield detects movement and can be used to test the units coverage.

Laser Shield Motion Sensor

A dwelling or office with multiple entrances may require additional Wireless Detection Units. If the unit can be aimed toward a general hallway leading to bedrooms, this is always recommended. Burglars usually search bedrooms for valuables. We recommend the LaserShield be placed on a table, counter, or bookshelf, preferably 4-6 feet off the floor, and it is always a good idea to purchase an additional sensor to protect the master bedroom. Intruders who seek to obtain small valuables and jewelry that can easily be carried often frequent the master bedroom.

I have lots of bedrooms or office suites. How many LaserShield Systems do I need?

Most LaserShield Systems are purchased for small apartments, condos, and office suites. They often require only the main unit for adequate protection. Subscribers with larger homes and businesses can expand their LaserShield protection zones by purchasing additional LaserShield Wireless Detection Units. Wireless Detection Units do not require additional phone outlets or wiring, and the system can support up to 12 total (one comes with your Starter Kit). They simply plug into an electrical outlet and communicate through radio wave technology to the main unit. Of course, in any room containing high value items or electronic equipment, we recommend additional units for protection. Main living, office quarters and bedrooms with accessible doors and windows to the outside are always smart to protect. Historically, burglars in residential situations, almost always visit the master bedroom as a primary location.

Will the system still work if there is a pet in the house?

Yes. The Laser Shield Pet Shield can be set to accommodate the movement of a dog or cat, and not trigger a false alarm. The pet blocker shield narrows the detection corridor of the motion sensor and lifts the coverage off the floor so pets can pass safely beneath the area of detection. Pets can be tricky and are known to jump on furniture and other items. We recommend pet owners refer to the user manual included the system for expert instruction on unit placement when pets are involved. Often, pet issues can be resolved by simply isolating pets from the main coverage area.

Do I need a dedicated phone line for my LaserShield system?

No. LaserShield plugs into your existing phone line much like any normal telephone. If the phone jack is currently occupied, LaserShield incorporates a dual jack on the back so that both units may occupy the same phone jack eliminating the need for any additional hardware. Only the LaserShield main unit requires a phone line, Wireless Detection Units do not.

Can the Laser Shield system be used when the resident is home?

Yes. It protects the interior, but if you have added a Wireless Detection Unit in the bedroom, the unit can be easily bypassed at the push of a single button, allowing you to move about the room. However, the panic button remains active in case of the need to summon assistance.

MONITORING

Can I operate LaserShield with only the alarm or do I have to pay for monthly monitoring?

You have the choice of setting up your LaserShield Alarm with or with out monitoring. Without monitoring, the system will emit a 105 DB alarm when the motion sensor is triggered.

If you do activate monitoring, the alarm will sound and our Rapid Response center will notify you that the alarm has beet activated and ask if you want them to call the police. If you don?t answer, the police will be called immediately.

There is no long term contract for the monitoring, no credit check, and you can cancel at any time (go month to month).

How will I be billed, and how much does it cost?

You can pay for your monthly service by American Express, Visa, Master Card, or Discover Card. LaserShield alarm owners can subscribe in only minutes using either the internet, or by mail or fax forms included when you purchase a LaserShield. Now you can enjoy reliable, effective protection in a security package in which you can literally buy today, and be protected tonight! Monitoring is $24.95 a month. Monitoring  is $34.95 a month if you choose the GSM Cellular monitoring with the Cyclone Adapter (good option if you don't have a land line).

How quickly is the owner notified with Laser Shield?

Usually the premises is phoned within a minute. If the monitoring station does not reach you at home, they'll call you on your cell phone - wherever you are.

Warranty: Lifetime with monitoring service, without monitoring service 1 year parts and labor.

What information do I have to provide to the alarm company to activate my account?

Registering for Rapid Response Monitoring Service is fast and easy. We require a signed monitoring agreement or completed on line procedure to activate your monitoring service. You simply supply the address the unit is located, the alarm device ID number (located on the bottom of your master alarm unit), a phone number at the protected premises, additional contact numbers such as cell phone or work phone, and we recommend three parties to contact in the event we cannot reach you during an emergency (friends and family). If your city requires a police permit the alarm company will need to be notified of the registration number. Billing is provided by either debit card or credit card and is hassle free. No credit check is required.

When the LaserShield activates whom does it call?

Upon activation LaserShield instantly phones a multi million-dollar central monitoring station via 800 numbers, using your existing telephone line. The monitoring station currently monitors accounts throughout the United States. It is equipped with emergency power, redundant computer systems, and full backup systems. The monitoring station holds an AA rating from Underwriting Laboratories who govern, regulate, and rate alarm monitoring stations. All employees are screened, bonded, and highly trained in a variety of emergency scenarios. The Rapid Response monitoring facility handles monitoring for hundreds of thousands of alarm and fire systems across the nation, including high risk retail chains, government installations, and commercial high rise systems.

Will I be charged for a toll call when the LaserShield sends a signal to the monitoring station?

No. LaserShield uses a proprietary toll free 800-phone number to contact the central station.

Can the alarm be used while I am at home?

You can use the alarm while retiring for rest at home. If you have a Wireless Detection Unit in your bedroom, and additional sensors in other areas, the bedside unit/s can be bypassed while sleeping. This feature allows subscribers to move freely in the bypassed areas enabling them to access facilities at night. Even though the Wireless Detection Units are bypassed, panic buttons remain active. The panic button allows you to instantly create an alarm condition if they hear or see a sign of a potential danger or intrusion.

Who provides the monitoring service?

LaserShield system monitoring is provided by Rapid Response Monitoring - America's leading alarm monitoring company serving over a quarter of a million customers nationwide. Rapid Response is one of only a handful of monitoring facilities licensed to monitor commercial high rise fire systems in New York City. The customers and locations they protect include over 260,000 homes and businesses including military, government, high risk commercial, celebrity estates, and major retailers. Rapid Response has been monitoring alarms nationwide since 1991. The Rapid Response monitoring facility is revered by experts in the industry. The facility is recognized as housing the most advanced alarm monitoring technology available in the business today, as well as the most thorough industry training program for its highly motivated professionals. Rapid Response is a U.L. Certified Alarm Signaling Station and holds memberships and certifications by NYFD, FM, NFPA, IQ, SIA, and the National Burglar and Fire Alarm Association.

Do I need to register my LaserShield Alarm with the local police?

It is a growing trend for local governments to require that people purchase alarm permits before the police will be dispatched to an alarm signal.  This has been due to the growing number of false alarms from systems that were improperly installed.  That is why LaserShield is a better product.
 
With these alarm permits, the customer is registering the system with the local police department.  On average, the cost is about $35 for a permit.  Typically, local municipalities only charge for false alarms if they become excessive.  The standard that we have found is that on the third false alarm within a 12 month period, they begin to fine.  If a LaserShield customer ever gets a false alarm, they should contact our Customer Service department.  We have designed the system to not false alarm, but sometimes, due to placement or the environment in which the system has been placed, we do get that.  Our Customer Service personnel are typically able to troubleshoot the problem so that it will not happen again in the future.

EXPANDING THE SYSTEM

Can a user buy more keychain remotes and wireless units?

Absolutely. Up to 11 more wireless detection units may be added for a total of 12.  You can add more Wireless Keychain Remotes - up to a total of 16 devices per Master Alarm Unit.

What if I move or relocate?

Breathe easy. LaserShield can be easily moved to a new location. Just follow the instruction procedures described in your LaserShield user manual to power the unit down for relocation. You can update your new address using the internet or a fax form. When you plug LaserShield into your new location the service will already be ready and active! Simply test the unit with your new telephone line, and your alarm service and protection is immediately restored. And the system is expandable up to 12 Wireless Detection Unit motion sensors - plenty for you new big home!

GENERAL QUESTIONS

How does LaserShield compare to other alarms?

LaserShield provides the state of the art features and benefits of a conventional monitored alarm system. LaserShield is an advanced and effective security system that does the job right. LaserShield can be activated in seconds without programming, installation, in-home sales people and technicians; and with no hassle, mess, or waiting. There are no hidden costs, no on-going service calls and costs, and Rapid Response Monitoring Service provides the most technologically advanced monitoring service available. All at a fraction of the cost of other major brands. LaserShield is perfect for homes, condos, apartments, small offices, and retail stores.

Have their been other do-it-yourselfer alarm systems on the market before?

Yes, but first the were not plug and play like Laser Shield. They required some installation and programming. And they are far more complicated. Some require attachment of magnets to windows and doors, and you still have to string wire between detection units in some cases. Many do not come with monitoring, only a pager-alert to the owner and a siren. None have had much success and some already have been taken off the market.

What is the redundancy of the system?

The Laser Shield units includes re-chargeable backup batteries. If they run low, the system dials the monitoring station, which in turn, notifies the user.

I live in an apartment. Do I need to notify my landlord that I have an alarm? Anyone who is legally allowed to enter your premises for the purpose of emergency or service should be notified that you have an alarm. LaserShield offers remote control of your alarm using a secret pin number included with your unit, and any remote telephone or cellular phone. This pin number allows you to phone your premises and disarm the system by remote to allow access for maintenance or landlords.

What happens if I am away on vacation and a door or window is broken?

When the LaserShield detects a burglar the unit activates a 105-decibel siren and immediately uses your existing phone line to signal the 24-hour monitoring service. The monitoring station will work to notify the appropriate authorities and responsible parties who can secure the premises and address the situation in your absence.

What if power is lost to my unit?

LaserShield alarms are equipped with back up battery systems. If the system loses power and switches to emergency battery power the monitoring station will be notified and the company will contact you to inquire about the condition. Master alarm unit batteries are rechargeable. Wireless Detection Unit batteries do not recharge but last for up to five years.

How do I test the alarm?

To test the alarm, simply notify the central monitoring station by phone and inform them you are going to test the unit. After the station is notified, arm the system. After one minute move in front of the system which will trigger the alarm. Do not disarm the system using your remote control until the siren begins to ring. After the siren rings, disarm the system with your remote, and contact the central monitoring station to verify they received a signal. Always inform the central monitoring station when your test will begin and when your testing is complete. Pressing panic buttons can also create instant alarms for testing.

Will the LaserShield System work with my answering machine?

Yes. LaserShield is designed for use with most answering machines.

What are the features for the seeing and hearing impaired?

LaserShield has visual and audible indicators to alert hearing and seeing challenged as to the state of the alarm, including arm, disarm, entry/exit delay, and alarm conditions

What if I lose my remote arm/disarm control?

LaserShield can be armed or disarmed by remote using a five digit access code using any remote telephone or cellular phone. You can purchase replacement remotes by contacting the LaserShield Customer Care department. If you lose your remote you can also use a secret emergency shutdown feature to disarm the alarm. The emergency shut down feature is different for every Laser Shield unit and is described in your instruction manual.

What if my child or someone accidentally triggers the alarm or panic button?

Immediately disarm the alarm system. The monitoring station will rapidly attempt to contact your residence before contacting the authorities. If you provide your secret passcode, the alarm will be canceled. You may also phone Rapid Response Monitoring Service directly to cancel an accidental alarm response.

RETURN POLICY

What if I want to return the system?

We fully stand behind our products with our "No Questions Asked" 30-day return policy. If for any reason you are not completely satisfied with your system you can return it for a full refund. Thats it - pretty straightforward and simple. But we think you will love your Laser Shield System!

 
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